ProFlex ICT Technical Support for Education

Making ICT Technical Support for Schools Easier…

SchoolCare have been offering ICT technical support for education since 1983 and we are proud to have tailored these services as part of our ongoing commitment to best value.  We have spent a great deal of time working with our customer base to establish what they feel they need from their next generation of ICT Technical support for education. From basic telephone support services, to regular engineering and remote support we are proud to offer technical support for schools through our ProFlex Support Packages.

ICT Support for Schools - What is ProFlex?

With ICT expanding and becoming more complex, ICT support for schools is essential to ensure network runs at its optimum performance throughout the school day. To enable an immediate response, SchoolCare have invested heavily in the latest remote monitoring and access technology to ensure that system downtime is kept to an absolute minimum.

Our ICT support for schools has been re-engineered to be both Proactive and Flexible, giving you the peace of mind you need as well as having access to our technicians at a time that suits you. ProFlex gives a managed ICT technical support for education requirements whilst maintaining the flexibility they need.

All our ProFlex ICT technical support for education package is underpinned by our new Proactive support system. This system monitors your Fileserver’s critical life signs, such as Memory Usage, Disk Space, Backup, Antivirus and a number of other checks to ensure your server is functioning at its optimum performance.

Our ICT support for schools will review your server’s health during the course of the day and can respond before small potential issues become an outage. Proactive support is standard on ALL our ProFlex Support contracts*.

*Standard ProFlex Contracts include monitoring for a single server, additional Server Licences can be purchased as part of your ProFlex contract.

ICT Technical Support for Education - The key elements of ProFlex include:

• Regular scheduled technical support for schools.  Peace of mind with regular onsite ICT technical support for education monthly, fortnightly or weekly

• Flexible scheduling.  Reschedule ICT visits to fit around your requirements and make the most of your school’s budget

• ICT Technical Support Top-up.  Add extra time when needed to create bespoke ICT support for schools. Topping up support means you can control costs and avoid callout fees

• ProActive Remote monitoring.    Our ICT support for schools checks your server vital signs including memory usage, disk space, backups, anti-virus updates, etc.

• Remote technical support for Schools.  Get online basic-fix and remedial work quickly with two hours for the price of one. Faster response for you and kinder to the environment too!

• Emergency ICT support for schools.  Call in an engineer for urgent matters (charged separately).

• ICT Technical Support helpline.  Telephone support from 0900 to 1730, email anytime, or raise an issue through our online portal at anytime!

Contact us now to for more information.

See "ICT Support for Schools" blog post.

Also See Computer Repairs	Also See ICT Suite Design Services	Also ICT Equipment Disposal

SchoolCare – one of the South of England’s leading providers of ICT technical support  for education.  ICT support schools - Areas covered include Berkshire, Devon, Dorset, Hampshire, Somerset, Surrey and Wiltshire.