ICT Support for Schools
SchoolCare's ProFlex support packages provide flexible, comprehensive ICT support tailored to UK schools. Whether you need a fully managed service, ad-hoc assistance, or anything in between, our dedicated helpdesk and experienced engineers keep your school's technology running smoothly.
Free & Unlimited Telephone and Remote Support
Every ProFlex customer benefits from free and unlimited telephone and remote support as standard. There are no call caps, no per-incident charges, and no hidden fees. Whether it’s a quick question about a printer or a complex network issue, our UK-based helpdesk team is available to assist your school whenever you need us. This means your staff can call as often as needed without worrying about escalating support costs.
Telephone Support
Our dedicated support team aims to connect you with the right engineer quickly. During school hours, you can reach our experienced helpdesk engineers who understand your environment and can resolve issues efficiently.
Remote Support
Our engineers can securely connect to your systems remotely to diagnose and resolve issues in real time. This means faster fixes with minimal disruption to lessons — most remote support sessions are resolved within minutes, not hours.
Truly Unlimited
Unlike many providers who cap support calls or charge per incident, ProFlex includes genuinely unlimited telephone and remote support. Call us once a week or five times a day — the service remains the same, with no additional cost to your school.
ProFlex Onsite & Remote Support
SchoolCare’s ProFlex support packages are specifically designed around the unique requirements of UK schools, academies, and multi-academy trusts. We understand the pressures of term-time deadlines, Ofsted inspections, safeguarding obligations, and tight budgets — and we build our support around them.
Scheduled Onsite Visits
Regular engineer visits on a schedule that suits your school — whether that’s weekly, fortnightly, or monthly. Our onsite engineers handle everything from hardware repairs and network maintenance to software deployments and user support. Visits are planned around your timetable to minimise disruption to teaching and learning.
Emergency Callouts
When critical issues arise between scheduled visits, our rapid-response callout service gets an engineer to your school quickly. We understand that a server failure during exam season or a network outage during an Ofsted inspection cannot wait — our priority response ensures your school is back up and running as fast as possible.
Holiday & Term-Time Flexibility
ProFlex adapts to the school calendar. We schedule major works, upgrades, and infrastructure changes during school holidays to avoid disruption, whilst maintaining full support during term time when your systems are under greatest demand. Summer holiday projects are planned and delivered so everything is ready for the new academic year.
Multi-Site & MAT Support
For multi-academy trusts and school groups, ProFlex provides centralised support management across all your sites. Consistent standards, shared knowledge base, and coordinated engineer visits ensure every school in your trust receives the same high level of service and maintains compliance with your group’s ICT policies.
Enhanced DBS Checked Engineers
Every SchoolCare engineer holds a current Enhanced DBS (Disclosure and Barring Service) check, meeting the safeguarding requirements for working in educational settings. Our team provides a complete end-to-end support service — from initial diagnosis through to resolution — so your school deals with one trusted team throughout. There’s no passing between departments or third parties; the engineer who takes your call owns the issue until it’s fully resolved.
ProFlex Key Elements
Dedicated Helpdesk
Your dedicated point of contact for all technical issues. Our helpdesk team provides first-line support, diagnostics, and resolution for hardware and software problems. Every call is logged, tracked, and escalated as needed with full visibility for your school.
Proactive Monitoring
We continuously monitor your ICT infrastructure to identify and resolve issues before they impact your school. This preventative approach minimises downtime and maintains system performance, keeping your network, servers, and devices running reliably throughout the school day.
Rapid Response
When issues occur, our engineers respond quickly with onsite or remote support depending on the urgency and nature of the problem. We prioritise getting your systems back online with agreed response times and clear escalation procedures.
Hardware Management
We manage hardware replacement, repairs, and upgrades, liaising with manufacturers and coordinating installations to minimise disruption to your teaching and learning activities.
Software & Licensing
Assistance with software installation, configuration, updates, and troubleshooting. We help manage your software licences, ensure compliance with vendor requirements, and advise on cost-effective licensing options for education.
Security & Compliance
security monitoring, threat detection, and incident response services to protect your school from cyber threats. Available as an add-on to ProFlex support packages.
Staff Training & CPD
We provide training for staff on using school systems effectively and safely. From basic IT skills to cyber security awareness and safeguarding technology, our training reduces support calls and builds confidence across your team.
Regular Reviews & Reporting
Quarterly reviews of your ICT environment to assess performance, identify improvement opportunities, and ensure your support package meets your evolving needs. Detailed reports give SLT and governors clear visibility of ICT health and value for money.
Comprehensive Coverage
SchoolCare provides ICT support to schools across England, with experienced engineering team provides on-site support across the South of England. For schools further afield, we deliver comprehensive remote support backed by responsive service level agreements — ensuring every school receives the same high standard of care regardless of location. Our nationwide coverage ensures that wherever your school is located, expert onsite and remote support is never far away.
On-Site Engineering Support
Our engineering team provides on-site support across our coverage area, ensuring that when remote assistance is not enough, a qualified technician can attend your school to resolve issues in person.
Multi-Academy Trust Support
We support MATs with multiple sites across different regions, providing consistent service levels and centralised reporting across all schools. Our experience with academy trusts means we understand the governance, procurement, and compliance requirements unique to the academy sector.
Primary & Secondary Expertise
From small village primaries to large urban secondary schools, our engineers have the experience to support ICT environments of every scale. We understand the different technology needs, budgets, and curriculum demands across all phases of education.
SEN & Specialist Settings
We have extensive experience supporting special educational needs schools and alternative provision settings, where assistive technology and specialist software are critical to the learning environment. Our engineers are trained to handle the unique ICT requirements of these settings with care and expertise.
DfE & Ofsted Aligned
Our support services are aligned with the DfE’s Digital Standards for schools and the expectations of Ofsted regarding technology infrastructure. We help ensure your school’s ICT provision supports effective teaching and meets current regulatory requirements.
Procurement & Value
As an established education ICT provider, we offer competitive pricing and can work within your school’s procurement frameworks. We’re experienced with DfE-approved procurement routes and can help schools and trusts demonstrate best value in their ICT support spend.
Protect Your School’s Technology
Contact SchoolCare to discuss ProFlex support packages tailored to your school’s needs.
Ready to Transform Your School’s ICT?
Contact us today for a no obligation quote. Our team of experts are ready to help.