In the light of this evening’s announcement by Prime Minister Boris Johnson, I am writing to you to confirm the stance of PSD Group and our continuing commitment to provide a high level of service to our customers in a safe an sustainable way.
Our tried and tested business continuity strategy continues to be in force, to ensure our office based teams continue to deliver the same level of service to you.
As our key company focus is on education, our onsite engineering team will continue to deliver onsite ICT support (as well as our remote services) regardless of the lockdown. Should you prefer that your ICT visits are conducted remotely, then please let our scheduling team know by email to firstname.lastname@example.org. If you have any specific requirements for onsite engineers, please also send these to the email address above, so they can be added to engineer’s job notes.
If you chose to have your ICT visits remotely executed, then we will endeavour to do so at the same date and time as your usual scheduled visit, although there may be some slight changes, depending on how a mixture of onsite and remote visits need to be delivered.
All engineers working on site are doing so under specific guidelines in place to protect them and the customers we serve. This includes following hygiene guidelines.
Customer sites will continue to be visited as normal, provided that they are open and it in keeping with government advice, and changes will be advised accordingly. We will endeavour to maintain the same level of engagement with you throughout this current period. Any further updates will be posted on our status page https://status.psdgroup.co.uk.
We will continue to work with all of our suppliers to ensure that support and supply lines remain open and that they too have robust and reliable business continuity processes to allow us to be able to deliver our services.
This continues to be a pivotal time for the UK and the world as a whole, but we are convinced that by working together as an industry, we will play